11-17-2017, 03:07 AM
We've received reports of people experiencing crashes in 1.4.0.0 or newer.
The first thing we'd ask you to do is to reinstall the app. Otherwise please see below see how you can help us debug.
Crashing could be caused by a few problems:
1. Upgrading from an old version of app - reinstall should fix
2. Corrupted settings - reinstall should fix
3. Incompatibility with OpenCV - please send us the archive images that you are trying to open
Regarding 1 & 2
1.4.0.0 uses a new modular settings systems. When you upgrade to 1.4.0.0 or later it attempts to upgrade old settings to the new settings. We did our best to try and catch all corner cases but it seems like for some people the upgrade will crash the app, including a reinstall for some. This undefined behavior makes it extremely difficult to debug. If you are crashing on launch on a fresh please make a post down below with your system spec.
Regarding 3
OpenCV makes it possible for us to do fancy things like border removal. We can't guarantee it's bug free as it is a third party library. Luckily it's open source and if there is an issue we can fix it. Our internal testing shows it works fine with all our limited archives and image collection but some are reporting crashes. If you experience crashes when opening an image/archieve, missing pages, strange coloring, please pm me a link of the archive you are using and we can attempt to debug this issue.
The first thing we'd ask you to do is to reinstall the app. Otherwise please see below see how you can help us debug.
Crashing could be caused by a few problems:
1. Upgrading from an old version of app - reinstall should fix
2. Corrupted settings - reinstall should fix
3. Incompatibility with OpenCV - please send us the archive images that you are trying to open
Regarding 1 & 2
1.4.0.0 uses a new modular settings systems. When you upgrade to 1.4.0.0 or later it attempts to upgrade old settings to the new settings. We did our best to try and catch all corner cases but it seems like for some people the upgrade will crash the app, including a reinstall for some. This undefined behavior makes it extremely difficult to debug. If you are crashing on launch on a fresh please make a post down below with your system spec.
Regarding 3
OpenCV makes it possible for us to do fancy things like border removal. We can't guarantee it's bug free as it is a third party library. Luckily it's open source and if there is an issue we can fix it. Our internal testing shows it works fine with all our limited archives and image collection but some are reporting crashes. If you experience crashes when opening an image/archieve, missing pages, strange coloring, please pm me a link of the archive you are using and we can attempt to debug this issue.
